Illustration of the process of buying train tickets online (detailed steps and FAQs)

1. Log in to the 12306 official website

First, open the browser and enter the 12306 official website www.12306. cn. Find and click the "Login" button in the upper right corner of the homepage to enter the login page. If you don't have an account yet, please register a 12306 account first.

2. Query train numbers and fares

After successful login, you will enter the 12306 user interface . Enter your departure place, destination, departure date, number of passengers and other information in the query box in the center of the page, and then click the "Query" button. The system will display a list of eligible trains and fare information for you.

3. Select seats and passengers

According to the query results, you can choose the appropriate train. After clicking on the corresponding train, the system will display the seat distribution map for that train. Choose the appropriate seat type and seat location based on your needs. Then, select the passenger and fill in relevant information such as ID number.

4. Submit order

After confirming that the selected seat and passenger information are correct, click the "Submit Order" button. The system will generate an order for you and display the order details, including train number, seats, fare, etc. Please check the order information carefully to make sure it is correct before proceeding to the next step.

5. Select the payment method

On the order confirmation page, you need to select the appropriate payment method for payment. Currently, 12306 supports multiple payment methods such as Alipay, WeChat Pay, and UnionPay Pay. Select your commonly used payment method and follow the system prompts to complete the payment operation.

6. Obtain and use electronic tickets

After successful payment, the system will generate an electronic ticket. You can find your order information in the user interface of the 12306 official website and download the e-ticket to your mobile phone or computer. When boarding the train, you only need to use your ID card and the QR code of your electronic ticket to directly enter the station security check and waiting area.

FAQ

Q: How to modify the purchased ticket information?

Answer: If you need to modify the purchased ticket information, you can log in to the 12306 official website, find the "Uncompleted Orders" or "Completed Orders" option in the user interface, and then select the order that needs to be modified. .

Q: How to refund a ticket?

Answer: If you need to refund a ticket, you can log in to the 12306 official website, find the "Completed Order" option in the user interface, and then select the order that needs to be refunded. According to the system prompts, fill in the reason for the refund and submit the application, and then proceed with the refund in accordance with the refund regulations.

Q: How to change the ticket?

Answer: If you need to change your ticket,You can log in to the 12306 official website, find the "Completed Order" option in the user interface, and then select the order that needs to be changed to operate. According to the system prompts, select a new train number and seat, and follow the change process specified by the system.

Q: How to check the real-time remaining ticket information of train tickets?

Answer: You can log in to the 12306 official website, enter the departure place, destination, departure date and other information in the query box on the homepage, and then click the "Query" button. The system will display a list of eligible trains and real-time remaining ticket information for you.

Q: How to apply for child tickets and student tickets?

Answer: The process of applying for child and student tickets is similar to purchasing adult tickets. When selecting a passenger, select the corresponding ticket type based on the passenger's identity and fill in the relevant information.

Summary: Through the above steps, you can easily buy train tickets on the 12306 official website. If you encounter any problems, you can consult and answer them through the customer service hotline or online customer service on the 12306 official website. I wish you a pleasant journey!